A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:

Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days

Stores cannot buy the Customer Certified seal.

Store description: Woodwind and Brasswind offers a wide selection of fine musical instruments.

Contact Information

Physical Address: PO Box 7479
Westlake Village CA 91359
UNITED STATES

Customer Service: Tel: (800)348-5003
Fax: (574)251-3501
Email: response@wwbw.com
Web site: http://www.wwbw.com/Welcome.aspx

Features & Services

Ordering Methods
	Order phone number: 800-348-5003
	Toll-free order phone number: 800-348-5003
	Order fax number: 574-251-3501
	Site search available
	Customer info confidential
	Live customer service available
	Online order tracking
	Online shopping cart system
	Secure checkout
	100% Money back guarantee

Delivery Methods
	Next day delivery available
	First class delivery available
	Ground delivery available
	Other delivery method:

Payment Methods
	American Express
	Discover
	MasterCard
	Visa

Customer Reviews
185 Reviews Total	Reviews 1 - 10 of about 185
4.0 Would shop here again 4.5 Overall satisfaction 4.5 Product met expectations 5.0 On-time delivery - Product arrived when expected 4.5 Order tracking 5.0 Availability of product you wanted 4.0 Shipping charges 4.0 4.0 Variety of shipping options 4.0 Prices relative to other online merchants 4.0 Charges stated clearly before order submission 3.5 Clarity of product information 3.5 Selection of products - Types of products available 3.5 Overall look and design of site 3.5 Ease of finding what you are looking for	Tuesday, June 18, 2013 7:33 PM Fantastic experience... Good site for my order
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Customer support 5.0 Order tracking 5.0 Availability of product you wanted 5.0 5.0 Shipping charges 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission 5.0 Variety of shipping options	Tuesday, June 18, 2013 7:44 AM Very satisfied. Great products.
4.5 Would shop here again 4.5 Overall satisfaction 4.5 Product met expectations 4.5 On-time delivery - Product arrived when expected 4.5 Customer support 4.5 Availability of product you wanted 4.5 Order tracking 4.5 4.5 Shipping charges 4.5 Prices relative to other online merchants 4.5 Charges stated clearly before order submission 4.5 Variety of shipping options	Tuesday, June 18, 2013 7:10 AM I have dealt with them for years. Always good prices and prompt service.
4.5 Would shop here again 4.5 Overall satisfaction 4.5 Product met expectations 4.5 On-time delivery - Product arrived when expected 4.0 Availability of product you wanted 4.5 4.5 Shipping charges 5.0 Charges stated clearly before order submission 4.5 Variety of shipping options	by Jsale, Monday, June 17, 2013 2:55 PM Great product, pricing and delivery!! Quick easy and inexpensive. Thanks.
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Customer support 5.0 Order tracking 5.0 Availability of product you wanted 5.0 5.0 Shipping charges 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission 5.0 Variety of shipping options	Monday, June 17, 2013 8:09 AM Great price and the shipping was free ! Outstanding price and free shipping
5.0 Overall satisfaction 5.0 Product met expectations 5.0 Availability of product you wanted 5.0 Order tracking 5.0 Customer support 5.0 On-time delivery - Product arrived when expected 5.0	by twopenny, Sunday, June 16, 2013 10:43 PM Very reliable company! Thank you
4.0 Would shop here again 3.5 Overall satisfaction 3.5 On-time delivery - Product arrived when expected 3.5 Customer support 3.5 Order tracking 2.5 Availability of product you wanted 3.5 3.0 Selection of products - Types of products available 3.5 Overall look and design of site 3.5 Ease of finding what you are looking for 3.5 Clarity of product information	Sunday, June 16, 2013 2:14 PM I hope my back order will be filled within the next few weeks. I need it by mid-July.
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Customer support 5.0 Order tracking 5.0 Availability of product you wanted 5.0 5.0 Shipping charges 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission 5.0 Variety of shipping options	by raevynn03, Sunday, June 16, 2013 1:05 PM quick delivery. very satisfied
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Customer support 5.0 Order tracking 5.0 Availability of product you wanted 5.0 5.0 Shipping charges 5.0 Variety of shipping options 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission 5.0 Clarity of product information 5.0 Selection of products - Types of products available 5.0 Overall look and design of site 5.0 Ease of finding what you are looking for	Sunday, June 16, 2013 11:46 AM very satisfied Always have 100% satisfaction with my purchases.
5.0 Would shop here again 5.0 Overall satisfaction 5.0 Product met expectations 5.0 On-time delivery - Product arrived when expected 5.0 Customer support 5.0 Order tracking 5.0 Availability of product you wanted 4.5 5.0 Shipping charges 5.0 Prices relative to other online merchants 5.0 Charges stated clearly before order submission 5.0 Variety of shipping options	by jimg, Saturday, June 15, 2013 1:04 AM I appreciate your return policy. There is just no way to know if a mouthpiece is going to work out. You guys are the greatest. Bought a used mouthpiece, and your rep for allowing returns if it is not what I am after is what brings me to you.

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Woodwind and Brasswind Store Details 82,449 customers have rated this store since July 2002

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Woodwind and Brasswind Store Details
82,449 customers have rated this store since July 2002